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Indian Institute of Management Bangalore

Healthcare Senior Leadership Programme Category Name

Venue : IIMB Campus
Last date for registration: 06 Nov, 2023
Start Date : 16 Nov, 2023
End Date : 18 Nov, 2023
Early Bird Discount Date : 26 Oct, 2023
Residential Fee(excluding GST) :  Rs. 1,05,000
Residential Early Bird Fee(excluding GST) :  Rs. 94,500
Non-Residential Fee(excluding GST) :  Rs. 90,000
Non-residential Early Bird Fee(excluding GST) :   Rs. 81,000

Programme Overview
This programme, based on case studies and research in healthcare, physician, and organisational leadership, offers an innovative set of ideas and approaches for overcoming the complex changes and challenges faced by leaders in healthcare environment.

The programme addresses themes including:
• From Physicians to Leaders – Managing the Transition
• Developing Strategic Leadership Communication
• Managing People and Processes
• Dealing with Politics and Problems
• Managing Change
• Practical Strategy for Planning
• Being an Effective Negotiator
• Planning and Implementing Budgets
• Managing Performance
• Maximising Team Effectiveness and Individual Performance
• Inspiring Creativity and Innovation in the Hospital
• Winning in the Marketplace
• Customer Centricity

Programme Takeaways:
The programme offers relevant, practical, and real-world guidance that addresses the organisational, budgetary, staffing, political, and managerial issues facing leaders in hospitals. One of the prime objectives is to align different internal stakeholders and functionaries to collectively provide seamless healthcare to their service community.

The strategies discussed in the programme address “why”, “what”, “how”, necessary to solve specific problems and challenges encountered by leaders and managers in healthcare.

Health care leaders will learn how to lead their colleagues and manage their systems and processes effectively and be able to negotiate, plan, and resolve problems; manage change and crisis, and manage challenges faced on a daily basis.

Programme Directors

Dr. S. Raghunath has been a Professor of Strategy at IIM, Bangalore. He has been involved in field research which resulted in the development of a general management programme for CEOs and Senior Manager/Administrators of Hospitals and Health Care Centres. He conducted a World Bank sponsored study on the impact of Accreditation on Hospitals. He specializes in Strategic Alliances, Network based Organizations and Strategic Leadership. He has researched these topics, taught them to Post Graduate and Doctoral students and executives, and consulted with major Indian Companies and multinational corporations.

He was a Visiting Scholar at the Graduate School of Business, Stanford University (1990-1991), where he engaged in research in strategy making in IT companies. He was also a Visiting Professor at INSEAD, France; EUROMED, Marseilles and HEC, Paris, University of Buckingham, UK; RMIT School of Business; Melbourne, Australia.

His research has focused on Structuring and Managing Alliances, Multinational Subsidiary Strategy and Organization, Integrating Acquisitions and Network-based organizations and e-business strategy and models. He has published several papers, case studies and book chapter and has been quoted in publications such as Economic Times, Business Line and the Computer Today and he was writing a column for Outlook Business for the past two years. He has written extensively in the areas of international alliances for practitioner and academic communities.

Dr. Raghunath is on the board of governors of ICFAI University and on the board of directors of Spire Technologies, KIOCL, National Venture Capital Fund and Canara Bank. He is a Registered Consultant with the Office of Project Services, UNDP, New York.

He is the Chairperson of Centre for Corporate Governance and Citizenship at IIM Bangalore and the South Asia Chair of the Academy of International Business, the apex body for research in International Business.

Professor G Shainesh has over two decades of research and teaching experience in India and abroad. He has conducted research and teaching assignments at the University of Gothenburg (Sweden), University of St. Gallen (Switzerland), Audencia Nantes and IESEG (France), Vienna University and MCI Innsbruck (Austria), Bocconi University (Milan), Curtin University of Technology (Perth) and the American University of Armenia (Yerevan). His research and teaching focus on CRM, Services Marketing and Service Innovations. At IIMB, Shainesh has served as Dean- Administration (2014-17), Chair – EPGP (2013-14) and Chair – Student Exchange Program (2006-09).

He has worked for several organizations in the public, the non-profit and the corporate sectors, including telecom, software, engineering, and service firms, both as an advisor and as a seminar leader. His clients include ABB, Aventis Pharma, Department of Pharmaceuticals, Caterpillar, Ericsson, Indian Oil, Manipal Universal, NCSM, Philips, SKF, Indian Railways, IFFCO, ICPB, Ministry of Tourism, Power Ministry, TRIFED, Sanskriti, Pradan, etc.

He is Editor-in-Chief of the Journal of Indian Business Research (JIBR), an Emerald (UK) publication. His papers on services and relationship marketing have been published in the MIS Quarterly, Journal of Service Research, Journal of International Marketing, Journal of Services Marketing, Service Industries Journal, International Journal of Bank Marketing, International Journal of Retail and Distribution Management, International Journal of Technology Management, Journal of Relationship Marketing, International Marketing Review, among others.

At IIMB, he leads the cross functional research initiative on consumer insights https://bit.ly/2L1o4P6. His case study Narayana Nethralaya: Expanding Affordable Eye Care won the second prize in the GlobaLens 2014 NextBillion Case Writing Competition. He was named ‘Best Professor in Marketing’ by the CMO Asia Council during the ‘Best B-Schools in Asia Awards’, July 2011, Singapore. He is also a past winner of the Citibank Special Research Award (1994) and P D Agarwal TCI Award for Doctoral Research in Management (1995).

His books include ‘Social Media Marketing: Emerging Concepts and Applications’, (2018, Palgrave Macmillan), Customer Relationship Management – A Strategic Perspective (2006, Trinity Press) and Customer Relationship Management – Emerging Concepts, Tools and Applications (21st Reprint 2017; McGraw Hill, New Delhi). Shainesh’s online course on CRM http://bit.ly/2Biye8A is offered on edX.


Programme Fee
INR 1,05,000/- Residential [Hotel Accommodation] and INR 90,000/- Non -Residential (+ Applicable GST) per person for participants from India and its equivalent in US Dollars for participants from other countries.

Early Bird Discount
Nominations received with payments on or before 26-Oct-23 will be entitled to an early bird Discount of 10%.
Early Bird Fee (Residential Hotel Accommodation) INR 94,500/-(+ Applicable GST)
Early Bird Fee (Non-Residential) INR 81,000/-(+ Applicable GST)

Group Discount
Group Discount of 5% percentage can be availed for a group of 3 or more participants when nominations received from the same organization.

Please Note
All enrolments are subject to review and approval by the programme director. Joining Instructions will be sent to the selected candidates 10 days prior the start of the programme.

The programme fee should be received by the Executive Education Office before the programme commencement date.

In case of cancellations, the fee will be refunded only if a request is received at least 15 days prior to the start of the programme.

If a nomination is not accepted,the fee will be refunded to the person/ organisation concerned.

A certificate of participation will be awarded to the participants by IIMB.

How to Apply

Sample Certificate

Note: Certificate image is for reference to potential participants only and may change at the discretion of Executive Education Programmes Office