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Indian Institute of Management Bangalore

Workplace Conflict - An Opportunity for Growth Category Name

Venue : IIMB Campus
Last date for registration: 17 Jul, 2023
Start Date : 27 Jul, 2023
End Date : 29 Jul, 2023
Early Bird Discount Date : 06 Jul, 2023
Residential Fee(excluding GST) :  Rs. 1,05,000
Residential Early Bird Fee(excluding GST) :  Rs. 94,500
Non-Residential Fee(excluding GST) :  Rs. 90,000
Non-residential Early Bird Fee(excluding GST) :   Rs. 81,000

Programme Overview
I believe we can change the world if we start listening to one another again. Simple, honest, human conversation – Margaret J Wheately

The inability to manage conflict within the team is the number one reason for high levels of stress, stagnant careers, and dissatisfaction. On the flip side, the ability to integrate multiple views and understand different identities and perspectives is a crucial skill required for managers to grow within the organization.

What happens in situations of conflict? What happens when we engage with people with different perspectives, incentives, and orientations? We lose our ability to listen, to see with clarity, and often end up acting from a place of difficult emotions. The narrative gets complicated, difficult to address and resolve, leading to a downward spiral!

And the fact is, conflict is a part of our everyday living, whether explicit or implicit, whether we acknowledge it or not. The quality of our professional and personal life is largely dependent on how we respond to conflict. If addressed with the right mindset and attitude, conflict can be transformed into real opportunities for growth for the individuals involved, as well as for the organization.

What if you could reframe differences as opportunities for robust and innovative solutions? What if you had the skills and tools to support your teammates in conflict situations? What if you could help them address conflict constructively and meaningfully, where everyone feels heard, their needs acknowledged, and are able to address the core needs of the team and the organization? This is the crux of transforming conflict.

Although difficult, this is not impossible to achieve. The rewards are higher performance, innovation, and a more satisfying workplace. To start with one needs to understand where conflicts come from, the impact of conflict dynamic on people, including oneself and the organizational system, and seek ways to engage with conflict in a way that is constructive. And then one needs to practice this intentionally and actively.

What are the different identities we have? How do we relate to it? What is its connection to conflict? These are some questions we will intentionally explore in this programme. This will lead you to insights that will help you gain a deeper understanding of yourself as well as of others. You will also learn to proactively engage with differences and diversity in your teams in a way that fuels the growth and wellbeing of your team, your department and your organization. You will gain practical skills and tools of dialogue as well to aid you in this endeavour


Programme Objectives
• Understanding conflicts and conflict dynamics
• Learning to acknowledge emotions in conflict
• Becoming more aware of one’s biases, and challenging one’s perceptions
• Working with multicultural teams and diverse perspectives
• Understanding organizational and individual benefits of integrating multiple perspectives
• Understanding how to build innovation networks that bridge across groups
• Having a difficult conversation with active listening, critical thinking, and empathy
• Addressing conflict constructively in the workplace
• Connecting with peers for creative solutions

Programme Content
• Conflict dynamics
• Role of emotions in conflict
• Constructive feedback
• Engaging with differences with curiosity
• Networks for innovation in an uncertain world
• Diversity, access, and inclusion
• Having difficult conversations meaningfully
• Harvesting creative solutions

This will be an interactive programme where the participants will be expected to engage proactively with the material. Case studies, in-class exercises, and presentations are components of the pedagogy. Participants will be given assignments to work on individually and in teams that will be presented and discussed in class. The course is designed to ensure the immediate application of concepts introduced during the programme to enhance learning.


Who Should Attend
Human Resource heads
Head of Departments,
Team Leads and Mid-level Managers

Note: A maximum of 3 participants per organisation from different departments/areas are allowed to ensure effective learning from the programme’



Programme Fee
INR 1,05,000/- Residential and INR 90,000/- Non -Residential (+ Applicable GST) per person for participants from India and its equivalent in US Dollars for participants from other countries.

Early Bird Discount
Nominations received with payments on or before 06-July-23 will be entitled to an early bird Discount of 10%.
Early Bird Fee (Residential) INR 94,500/-(+ Applicable GST)
Early Bird Fee (Non-Residential) INR 81,000/-(+ Applicable GST)

Group Discount
Group Discount of 5% percentage can be availed for a group of 3 or more participants when nominations received from the same organization.

Please Note
All enrolments are subject to review and approval by the programme director. Joining Instructions will be sent to the selected candidates 10 days prior the start of the programme.

The programme fee should be received by the Executive Education Office before the programme commencement date.

In case of cancellations, the fee will be refunded only if a request is received at least 15 days prior to the start of the programme.

If a nomination is not accepted, the fee will be refunded to the person/ organisation concerned.

A certificate of participation will be awarded to the participants by IIMB.

Programme Directors

Hema Swaminathan is Professor in Public Policy, IIM Bangalore. She holds a Ph.D. degree in Agricultural Economics from the Pennsylvania State University. Prior to IIMB, Prof. Swaminathan worked at the International Center for Research for Women, Washington DC. She has field-work experience both in India and Sub-Saharan Africa and has published widely in international peer-reviewed journals.

Professor Swaminathan’s recent and ongoing research focuses on inequality in income and wealth distributions between men and women and its implications for welfare outcomes, survey methodology to collect improved data on several domains; individual-level data asset ownership and wealth, decision making by women, and women’s engagement with the labour market in developing countries. She is currently working on a study that looks at the intersection of social identities and labour market experiences.

Prof. Swaminathan has consulted with several multilateral organizations including the World Bank, Asian Development Bank and the Food and Agriculture Organisation. She is currently a member of Standing Committee of Economic Statistics (SCES), Government of India, whose mandate is to review the framework for India’s economic indicators pertaining to the industrial sector, the services sector and labour force statistics. She is also a member of the Gender Methods Experts Panel of the CGIAR GENDER Platform Methods Module and the Technical Advisory Group for the Engendering Informality Project, International Labour Organisation (ILO). Previously, she has served on the High Level Panel of Experts (HLPE), and co-author of the report on Food Security and Climate Change, Food and Agricultural Organization of the United Nations, 2011-2012.

Ms. Sushmita Usha Devarajan is a conflict transformation practitioner. She has done her Master’s in apparel merchandising from School of Fashion Technology. She however gave up her stable fashion career of 8 years to start from scratch as a volunteer at the first conflict resolution organization in India in 2008.

Passionate about enabling people to engage with differences meaningfully and building authentic human connections, Ms. Devarajan has since been working as a self-leadership and conflict transformation coach, intercultural and inter-identity dialogue facilitator, trainer and mediator. She consults with individuals and groups helping them to better understand differences and work towards addressing conflict - inner and outer – to transform them into learning and growth moments. She has consulted with grassroots and government organizations, educational institutions, non-profits, and corporations.

Ms. Devarajan is a Virtual Exchange and Design Officer at www.Soliya.net, a UN partnered non-profit based out of New York and Tunis, that works in the field of higher education pairing the power of technology and the science of dialogue to meaningfully transform communities. She is an ICF-certified Transformation Coach and ADR chambers certified Mediator.


How to Apply

Sample Certificate

Note: Certificate image is for reference to potential participants only and may change at the discretion of Executive Education Programmes Office