Volume 26, No 4

December 2014

From the Editor

Nagasimha Balakrishna Kanagal

Editorial

Papers

Murali Patibandla

Implications of Foreign Direct Investment in India's Retail Sector

A.R. Jayaraman and M.R.Srinivasan

Analyzing Profit Efficiency of Banks in India with Undesirable Output- Nerlovian Profit Indicator Approach

Shibashish Chakraborty and Kalyan Sengupta

Structural Equation Modelling of Determinants of Customer Satisfaction of Mobile Network Providers: Case of Kolkata, India

Interview

Sudheer Gupta and Hristina Dzharova

Innovation and Adaptation: Continuing the Infosys Journey- In Conversation with S.D. Shibulal, Co-founder, CEO & Managing Director, Infosys

Round Table

R Srinivasan

The Management Consulting Industry: Growth of Consulting Services in India: Panel Discussion

Arun Bhattacharyya

Profitable Customer Engagement: Concept, Metrics, and Strategies: Kumar, V., Sage Response books, New Delhi, 2013, p. xxii + 311, Rs 795