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To focus on new and emerging areas of research and education, Centres of Excellence have been established within the Institute. These ‘virtual' centres draw on resources from its stakeholders, and interact with them to enhance core competencies

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IIMB Management Review

Journal of Indian Institute of Management Bangalore

IIM Bangalore offers Degree-Granting Programmes, a Diploma Programme, Certificate Programmes and Executive Education Programmes and specialised courses in areas such as entrepreneurship and public policy.

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About IIMB

The Indian Institute of Management Bangalore (IIMB) believes in building leaders through holistic, transformative and innovative education

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Journal Article: 'Metaverse in the tourism sector for talent management: a technology in practice lens' Prof. Debolina Dutta

Prof. Debolina Dutta

Abstract: In an era of talent shortages in the hospitality and tourism sector, the increasing use of technology adoption, including the metaverse, is critical for providing organizations with a competitive advantage. While metaverse adoption is becoming increasingly important for enabling customer experience in tourism, there is a surprising dearth of research on applications in the learning and development of the workforce engaged in this sector. The paper examines how hospitality and tourism HRM practices leveraging the metaverse can meaningfully increase learning engagement with the distributed workforce. Using a qualitative case study research design, we draw on practice theory and attempt to address the changing structures, practices, norms, and interpretive schemes while using the metaverse for learning and development within organizations. The study finds that the metaverse serves as augmenting technology or assistive technology, and its use with partial or wholly immersive environments enables asynchronous and synchronous learning. The implications of the study are discussed.

Authors’ Names: Debolina Dutta,  Yuvaraj Srivastava and Eshmeeta Singh

Journal Name:  Information Technology & Tourism

URL: https://www.researchgate.net/publication/373116049_Metaverse_in_the_tourism_sector_for_talent_management_a_technology_in_practice_lens

Journal Article: 'Metaverse in the tourism sector for talent management: a technology in practice lens' Prof. Debolina Dutta

Prof. Debolina Dutta

Abstract: In an era of talent shortages in the hospitality and tourism sector, the increasing use of technology adoption, including the metaverse, is critical for providing organizations with a competitive advantage. While metaverse adoption is becoming increasingly important for enabling customer experience in tourism, there is a surprising dearth of research on applications in the learning and development of the workforce engaged in this sector. The paper examines how hospitality and tourism HRM practices leveraging the metaverse can meaningfully increase learning engagement with the distributed workforce. Using a qualitative case study research design, we draw on practice theory and attempt to address the changing structures, practices, norms, and interpretive schemes while using the metaverse for learning and development within organizations. The study finds that the metaverse serves as augmenting technology or assistive technology, and its use with partial or wholly immersive environments enables asynchronous and synchronous learning. The implications of the study are discussed.

Authors’ Names: Debolina Dutta,  Yuvaraj Srivastava and Eshmeeta Singh

Journal Name:  Information Technology & Tourism

URL: https://www.researchgate.net/publication/373116049_Metaverse_in_the_tourism_sector_for_talent_management_a_technology_in_practice_lens