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Proposed Social Effects of Cult Brand Communities

Preeti Krishnan Lyndem
Journal Name
Business Review
Journal Publication
others
Publication Year
2014
Journal Publications Functional Area
Marketing
Publication Date
Vol. 8, Issue 1, June 2014, Pg: 12-27
Abstract

While it is mandatory, today, for brand managers to cultivate high customer loyalty towards their brand, the formation of very strong brand communities modeling religious cult-like devotion might not be the wisest route for the brand to take and would manifest some important social effects. This paper theoretically proposes eighteen social effects  of cult brands on customer attitudes and behaviors towards the cult brand, towards other customers of the brand, and towards non-customers of the brand. A customer-centric model of cult brand communities is presented.

Proposed Social Effects of Cult Brand Communities

Author(s) Name: Preeti Krishnan Lyndem
Journal Name: Business Review
Volume: Vol. 8, Issue 1, June 2014, Pg: 12-27
Year of Publication: 2014
Abstract:

While it is mandatory, today, for brand managers to cultivate high customer loyalty towards their brand, the formation of very strong brand communities modeling religious cult-like devotion might not be the wisest route for the brand to take and would manifest some important social effects. This paper theoretically proposes eighteen social effects  of cult brands on customer attitudes and behaviors towards the cult brand, towards other customers of the brand, and towards non-customers of the brand. A customer-centric model of cult brand communities is presented.