Emergence of Online Shopping in India: Shopping Orientation Segments
This study aims to explore Indian online shopping via the concept of shopping orientations. Surveys were collected from 536 consumer panel members. Online shopping segments were identified by using a two-step process that clustered respondents in terms of the similarity of their scores across four shopping orientations. This is the first empirical study to use shopping orientation research in the Indian marketplace. It is also among the first to link shopping orientations with a wide complement of correlates. Practical implications – Besides revealing that the orientations of Indian consumers are not price-based, the relatively un-fractionated factor analysis solutions for shopping orientations and web-site dimensionality suggest that, in the emerging Indian economy, consumer conceptualizations of shopping have not yet undergone full elaboration. Thus, this cross-sectional study could be extended with longitudinal research to reveal how Indian consumers’ perceptions of the marketplace change with market development and growing consumer sophistication. Although online shopping in India is on the verge of rapid growth, relatively little is known about most aspects of Indian consumer behavior. This study begins to build a foundation of knowledge of Indian online shopping.
Emergence of Online Shopping in India: Shopping Orientation Segments
Project Team: | Kenneth C Gehrt, Mahesh N Rajan, G Shainesh, David Czerwinski, and Matthew O’Brien |
Sponsor: | College of Business at San Jose State University |
Project Status: | Completed in 2011 |
Area: | Marketing |
Abstract: | This study aims to explore Indian online shopping via the concept of shopping orientations. Surveys were collected from 536 consumer panel members. Online shopping segments were identified by using a two-step process that clustered respondents in terms of the similarity of their scores across four shopping orientations. This is the first empirical study to use shopping orientation research in the Indian marketplace. It is also among the first to link shopping orientations with a wide complement of correlates. Practical implications – Besides revealing that the orientations of Indian consumers are not price-based, the relatively un-fractionated factor analysis solutions for shopping orientations and web-site dimensionality suggest that, in the emerging Indian economy, consumer conceptualizations of shopping have not yet undergone full elaboration. Thus, this cross-sectional study could be extended with longitudinal research to reveal how Indian consumers’ perceptions of the marketplace change with market development and growing consumer sophistication. Although online shopping in India is on the verge of rapid growth, relatively little is known about most aspects of Indian consumer behavior. This study begins to build a foundation of knowledge of Indian online shopping. |