Centres Of Excellence

To focus on new and emerging areas of research and education, Centres of Excellence have been established within the Institute. These ‘virtual' centres draw on resources from its stakeholders, and interact with them to enhance core competencies

Read More >>

Faculty

Faculty members at IIMB generate knowledge through cutting-edge research in all functional areas of management that would benefit public and private sector companies, and government and society in general.

Read More >>

IIMB Management Review

Journal of Indian Institute of Management Bangalore

IIM Bangalore offers Degree-Granting Programmes, a Diploma Programme, Certificate Programmes and Executive Education Programmes and specialised courses in areas such as entrepreneurship and public policy.

Read More >>

About IIMB

The Indian Institute of Management Bangalore (IIMB) believes in building leaders through holistic, transformative and innovative education

Read More >>

The Effects of Social Media Content Created by Human Brands on Engagement: Evidence from Indian General Election 2014

Rakesh R. Mallipeddi, Ramkumar Janakiraman, Subodha Kumar, and Seema Gupta
Journal Name
Information Systems Research
Journal Publication
others
Publication Year
2021
Journal Publications Functional Area
Marketing
Publication Date
Vol. 32(1), March 2021, Pg. 212-237
Abstract

Individual celebrities or human brands in fields ranging from sports to art to politics use social media platforms to connect and engage with their audience. We analyze the effects of content generated by human brands (referred to as human brand generated content) on a popular social media platform, Twitter, on audience engagement. The first objective of this study is to examine the effects of positive and negative tone of human generated content on social media engagement. Next, we study the impact of popularity of human brands on the effect of tone on audience’s engagement. Building on the arguments of perception spillover effects, we also investigate the effects of content generated by related human brands on the engagement of the focal human brand. Set in the context of the 2014 Indian general election, we find that both positive-toned content and negativetoned content have a positive effect on social media engagement. We find that the popularity of a human brand negatively moderates the relationship between positivetoned content and engagement. Our findings indicate interesting spillover effects of content created by related brands on the effectiveness of content created by a focal human brand. In particular, we find evidence for presence of the reinforcement effect, that is, the effect of negative tone on engagement is greater when the tone of related human brands is negative and the engagement is higher when the tones of both the focal human brand and related brands are positive. However, we find that the effect of negative-toned tweets of a focal human brand is lower when the tone of related human brands is positive. Our analyses account for endogeneity issues, correlated unobservables, and reflection problem. We supplement our core results with additional analyses that include alternative model specifications, alternative samples, estimation strategies, and engagement metrics. We present implications of this study to practice and the literature on social media content.

The Effects of Social Media Content Created by Human Brands on Engagement: Evidence from Indian General Election 2014

Author(s) Name: Rakesh R. Mallipeddi, Ramkumar Janakiraman, Subodha Kumar, and Seema Gupta
Journal Name: Information Systems Research
Volume: Vol. 32(1), March 2021, Pg. 212-237
Year of Publication: 2021
Abstract:

Individual celebrities or human brands in fields ranging from sports to art to politics use social media platforms to connect and engage with their audience. We analyze the effects of content generated by human brands (referred to as human brand generated content) on a popular social media platform, Twitter, on audience engagement. The first objective of this study is to examine the effects of positive and negative tone of human generated content on social media engagement. Next, we study the impact of popularity of human brands on the effect of tone on audience’s engagement. Building on the arguments of perception spillover effects, we also investigate the effects of content generated by related human brands on the engagement of the focal human brand. Set in the context of the 2014 Indian general election, we find that both positive-toned content and negativetoned content have a positive effect on social media engagement. We find that the popularity of a human brand negatively moderates the relationship between positivetoned content and engagement. Our findings indicate interesting spillover effects of content created by related brands on the effectiveness of content created by a focal human brand. In particular, we find evidence for presence of the reinforcement effect, that is, the effect of negative tone on engagement is greater when the tone of related human brands is negative and the engagement is higher when the tones of both the focal human brand and related brands are positive. However, we find that the effect of negative-toned tweets of a focal human brand is lower when the tone of related human brands is positive. Our analyses account for endogeneity issues, correlated unobservables, and reflection problem. We supplement our core results with additional analyses that include alternative model specifications, alternative samples, estimation strategies, and engagement metrics. We present implications of this study to practice and the literature on social media content.