NSRCEL Chair says MeshLabs' social listening, text analytics are sure to enhance existing capabilities in Pegasystems' customer service and marketing
Indian Institute Management Bangalore's incubatee MeshLabs Software Pvt. Ltd. has been acquired by Pegasystems Inc. to bolster its social media solutions to clients.
MeshLabs, set-up in 2009 at the NSRCEL, is a provider of advanced text analytics and social engagement solutions with Wipro Ltd, Genpact Ltd and Ogilvy & Mather, among others, as clients.
"We at NSRCEL are delighted to hear that management at MeshLabs have found a new home for their technology and product. The power of MeshLabs analytics engine has been demonstrated in the various customers for whom the company has deployed the solution. We believe that Pegasystems will be able to further realise the full power of the technology that the MeshLabs team built. MeshLabs is the typical business that NSRCEL that would like to incubate: Innovative and impact making businesses which can be implemented successfully by the management team. MeshLabs had all the three 'I's' of the ingredients we look for," says Professor G Sabarinathan, Chairperson, NSRCEL at IIM Bangalore.
The co-founders of MeshLabs, Venkatesh Rao, Sampath Herga, Arijit Mitra and Shantanu Gudihal (IIMB PGSEM 2008), will join Pegasystems post acquisition. "We are excited to bring our technology to the Pega platform and extend the capabilities of what MeshLabs delivers. As we become part of the Pega platform, we will make customer service, marketing and sales interactions more personalized and insightful," says Venkatesh Rao, Co-Founder and CEO of MeshLabs.
"With MeshLabs technology, our customers will be able to extend their capabilities to further monitor social media streams, as well as other channels and data sources. The addition of MeshLabs into Pega's unified platform will enable clients to immediately apply analytics and automate cases in response, delivering a real-time, personalized customer experience which is the core strength of our CRM solutions. With this acquisition, we also welcome the entire MeshLabs team to Pega", said Alan Trefler, Founder and CEO of Pegasystems.
Pegasystems will unify MeshLabs' social listening, text analytics, and natural language processing to enhance existing capabilities in its market-leading customer service, marketing, and case management solutions. The combined solution will enable organizations to collect social content, such as tweets, blogs, posts on Facebook or in other social communities, and enrich it by detecting language, topic, taxonomy and sentiment to deliver actionable social insight and intelligence.
NSRCEL Chair says MeshLabs' social listening, text analytics are sure to enhance existing capabilities in Pegasystems' customer service and marketing
Indian Institute Management Bangalore's incubatee MeshLabs Software Pvt. Ltd. has been acquired by Pegasystems Inc. to bolster its social media solutions to clients.
MeshLabs, set-up in 2009 at the NSRCEL, is a provider of advanced text analytics and social engagement solutions with Wipro Ltd, Genpact Ltd and Ogilvy & Mather, among others, as clients.
"We at NSRCEL are delighted to hear that management at MeshLabs have found a new home for their technology and product. The power of MeshLabs analytics engine has been demonstrated in the various customers for whom the company has deployed the solution. We believe that Pegasystems will be able to further realise the full power of the technology that the MeshLabs team built. MeshLabs is the typical business that NSRCEL that would like to incubate: Innovative and impact making businesses which can be implemented successfully by the management team. MeshLabs had all the three 'I's' of the ingredients we look for," says Professor G Sabarinathan, Chairperson, NSRCEL at IIM Bangalore.
The co-founders of MeshLabs, Venkatesh Rao, Sampath Herga, Arijit Mitra and Shantanu Gudihal (IIMB PGSEM 2008), will join Pegasystems post acquisition. "We are excited to bring our technology to the Pega platform and extend the capabilities of what MeshLabs delivers. As we become part of the Pega platform, we will make customer service, marketing and sales interactions more personalized and insightful," says Venkatesh Rao, Co-Founder and CEO of MeshLabs.
"With MeshLabs technology, our customers will be able to extend their capabilities to further monitor social media streams, as well as other channels and data sources. The addition of MeshLabs into Pega's unified platform will enable clients to immediately apply analytics and automate cases in response, delivering a real-time, personalized customer experience which is the core strength of our CRM solutions. With this acquisition, we also welcome the entire MeshLabs team to Pega", said Alan Trefler, Founder and CEO of Pegasystems.
Pegasystems will unify MeshLabs' social listening, text analytics, and natural language processing to enhance existing capabilities in its market-leading customer service, marketing, and case management solutions. The combined solution will enable organizations to collect social content, such as tweets, blogs, posts on Facebook or in other social communities, and enrich it by detecting language, topic, taxonomy and sentiment to deliver actionable social insight and intelligence.